Refund & Return Policy
Effective Date: 01/05/23
At Temple of the Divine, your satisfaction and trust are important to us. We comply with the Australian Consumer Law, which entitles you to a repair, replacement, or refund if a product is faulty, damaged, or not as described.
You may be eligible for a refund, exchange, or store credit if:
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The item is faulty or damaged on arrival
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The item is significantly different from the description or sample shown
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The item is not fit for its intended purpose
Please contact us within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos if applicable.
We do not offer returns or refunds for:
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Change of mind
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Incorrect choice or misunderstanding of product details
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Damage due to misuse or natural wear and tear
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Sale or discounted items, unless they are faulty
How to Return an Item:
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Contact us with your order number, a brief explanation of the issue, and any supporting images.
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If your return is approved, we’ll call or email with return instructions.
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Items must be returned unused and in original condition.
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Once received and inspected, we’ll process your refund, replacement, or store credit within a reasonable timeframe.
If you have any questions, contact us at:
Temple of the Divine
48 Chapel St, Windsor
0458 949 133
Tuesday to Friday: 11am – 6pm
Saturday: 11am – 5pm
